Billing Following your emergency room visit you will receive a bill from Wake Emergency Physicians, PA for the professional services rendered by the physician and/or midlevel provider involved in your care. Depending on where you received care, WakeMed, Johnston Medical Center Clayton or Granville Medical Center Oxford will bill you separately for their services. You may also receive a separate bill from other physicians involved in your care at WakeMed Health & Hospital, Johnston Medical Center Clayton or Granville Medical Center Oxford facility. For billing inquiries, please contact Zotec at (844) 723-5201. For payments, please call (844) 640-3216, available 24 hours a day. Patient payments or correspondence should be mailed to: Wake Emergency Physicians PA, PO Box 890053, Charlotte, NC 28289-0053 Insurance payments or correspondence should be mailed to: Wake Emergency Physicians PA, PO Box 890053, Charlotte, NC 28289-0053 If your emergency room visit was at WakeMed Raleigh Campus,WakeMed Cary, WakeMed Brier Creek, or WakeMed North Healthplex and your account is delinquent, then it has been referred to our collection agency, AmeriFinancial Solutions. For collection inquiries contact AmeriFinancial Solutions between 8:00am – 9:00pm EST Monday through Thursday, 8:00am – 5:00pm EST Friday, and 8:00am – 12:00pm EST Saturday: (800) 945-7184 option 1 If your emergency room visit was at WakeMed Apex, Granville Medical Center Oxford or Johnston Medical Center Clayton and your account is delinquent, then it has been referred to our collection agency, Optimum Outcomes. For collection inquiries contact Optimum Outcomes between 8:30am – 9:00pm Monday through Friday and 8:30am – 1:00pm Saturday: (800) 752-4172 Billing statements may be obtained by contacting the appropriate billing service. To pay your bill online or update your information go to at your convenience, 24 hours a day. Insurance Wake Emergency Physicians, PA participates with the following insurance plans: BlueCross Blue Shield of North Carolina Cigna Healthcare of North Carolina. WellPath Directly Administered Products including: WellPath Coventry Duke Select / Duke Basic United HealthCare NC Prudent Layperson Legislation N.C. Gen. Stat. § 58-3-176, 58-67-50(c) and 58-3-190 (1997) requires that coverage for emergency services must be provided to the extent necessary to screen and stabilize the person covered under the plan. If the emergency services are obtained from a hospital or other provider outside the managed care plan’s network, they must still be covered if a prudent layperson would have believed that a delay in seeking treatment would have worsened the emergency or if the patient went outside the plan network for emergency treatment for reasons beyond his or her control. The law also bans prior approval of emergency treatment if a prudent layperson acting reasonably would have believed an emergency existed. If prior approval has been given by the health benefit plan for emergencytreatment, that approval cannot be retracted after the services have been rendered unless the provider or the patient materially misrepresented the patient’s condition. It requires that a managed care plan impose deductibles and copayments on emergency treatment equal to other treatment. The law states that managed care plans provide information to their enrollees on coverage of emergency medical services, the use of those services, cost-sharing provisions for emergency medical services, and accessibility and availability of those services. Medical Records Patients requesting a copy of their medical record, including their emergency record, should contact the Medical Records Department at either WakeMed Health & Hospitals, Johnston Medical Center Clayton or Granville Medical Center Oxford. If you visited a WakeMed facility, please call (919) 350-8000 and ask for medical records. If you visited the Johnston Medical Center Clayton facility, please call (919) 938-7705. If you visited theGranville Medical Center facility, please call (919) 690-3236. Privacy