Q. What is the purpose of the survey? A. EPA and DEQ regulations require us to regulate certain businesses that discharge substances into the sewer system that could damage the collection and treatment system or pass through the system and into the environment. This survey is part of our effort to identify those businesses.

Q. Why did I receive the survey? A. Surveys are sent to all new businesses based on the City of Baton Rouge/Parish of East Baton Rouge business license database. Surveys are also sent to some classifications of existing businesses on a two year or five year rotation.

Q. Why do we need to fill out the survey form? We don’t use any chemicals or dump anything harmful into the sewer system. A. That’s great! But we don’t know that until you tell us. Please fill out the survey form and return it to us.

Q. We just rent office space. Shouldn’t the owner of the building fill this out? A. No, we’re surveying businesses, not locations. Please complete the survey to the best of your ability.

Q. We run more than one business out of the same address. Do we need to fill out a survey form for each business? A. Yes. We need a completed survey for each business for our records.

Q. We completed the survey, but got a “second notice” letter. Why? A. We may not have received the first one, or your survey and the second notice letter may have crossed in the mail. Email or phone us to confirm that we received your survey.

Q. The survey was addressed to our residence, but we don’t run a business. What should we do? A. It may be that a previous occupant of your home ran a business out of their residence. Or we may have made a mistake in addressing the survey. Contact us by email and we will take care of this.

Q. The survey was sent to our address but was addressed to a different business. Can we ignore the survey? A. If you received only a survey addressed to the other business, fill out the survey with your business information and return it to us, even though it wasn’t addressed to you. Note on the form that the business the survey was addressed to is no longer at that address. If you received one survey addressed to your business and second one for the other business, fill out the first and contact us by email that the second business is closed and we will take care of this.